Case Study
Fargo Courier
Fargo Courier is the Kenya’s leading courier company with over 100+ branches and a fleet of 200+ assets. They provide regional courier services and focus on technology-driven operations.
The Challenge
- Uncoordinated Repair and Rescue Process with major delays in sourcing mechanics and parts.
- Administrative and Compliance gaps with no transparency on petty cash use or whether the breakdowns were legitimate.
Our Solution
- 24/7 Breakdown hotline.
- Standardised repair across all rescues.
- Transparent communication and repair validation.
Measurable Impact
Reduced Downtime
Average Downtime reduction from 14 hours to 2 hours.
Service Requests
8 Requests in October 2024 to 45 Requests in May 2025.
Improved Compliance
ETR-compliant invoicing improved financial tracking and compliance.
Accurate Reporting
Comprehensive reporting with consolidated jobs cards and feedback loops.
We’ve found OKOA a very useful and supportive solution, especially when it comes to first-aide repair on vehicles in remote parts of Kenya, improving our turnaround time and getting vehicles back on the road. We are excited about the opportunity to explore the idea of using OKOA as a replacement for regional mechanic teams for servicing and maintenance heading into 2025. OKOA has also provided great value in terms of reporting on branch manager behaviour and what has been approved; reducing our expenditures across the country.
