Case Study
Siginon Global Logistics
Siginon Global Logistics is one of Kenya’s most recognized and respected transporters, trusted for its decades-long expertise in delivering reliable, end-to-end logistics solutions across East Africa.
The Challenge
- Multiple breakdowns a week with a lack of visibility on root cause.
- Major electrical and mechanical issues leading to multiple days of downtime.
- No data insights or clear paper trail.
Our Solution
- 24/7 Breakdown hotline.
- Structured processes with data and reporting for every repair.
- Transparent communication and protocols.
Measurable Impact
Reduced Downtime
Average downtime reduction from 3 days to 3 hours.
Service Requests
15 Requests in May 2025 to 76 Requests in June 2025.
Improved Compliance
ETR-compliant invoicing improved financial tracking and compliance.
Accurate Reporting
Comprehensive reporting with consolidated jobs cards and feedback loops.
Since we partnered with OKOA, the improvement has been remarkable. Breakdowns are now fixed in about 3-hours, which has really reduced our down time and improved how fast we deliver cargo. OKOA handles everything; from finding the right mechanic and parts to managing payments, all with proper ETR invoices. This has taken a lot of stress off our team. But what we find most helpful are their data-driven reports. These show us the most common breakdown issues, trucks & models with frequent problems, drivers involved, and where breakdowns happen most (we are therefore able to differentiate technical & behavioral issues) . This has helped us improve our preventive maintenance and better manage our workshop and operations.We are very happy with the support OKOA gives and the value they bring to our operations.
