Case Study
Fargo Courier
Fargo Courier is the Kenya’s leading courier company with over 100+ branches and a fleet of 200+ assets. They provide regional courier services and focus on technology-driven operations.
The Challenge
- Uncoordinated Repair and Rescue Process with major delays in sourcing mechanics and parts.
- Administrative and Compliance gaps with no transparency on petty cash use or whether the breakdowns were legitimate.
Our Solution
- 24/7 Breakdown hotline.
- Standardised repair across all rescues.
- Transparent communication and repair validation.
Measurable Impact
Reduced Downtime
Average Downtime reduction from 14 hours to 2 hours.
Service Requests
8 Requests in October 2024 to 45 Requests in May 2025.
Improved Compliance
ETR-compliant invoicing improved financial tracking and compliance.
Accurate Reporting
Comprehensive reporting with consolidated jobs cards and feedback loops.
OKOA a very useful and supportive solution, especially when it comes to first-aid repair on vehicles in remote parts of Kenya, improving our turnaround time and getting vehicles back on the road.
